Terms Of Service


By using Coreware, LLC. services (“Coreware, LLC.”) you are agreeing to be bound by the following terms and conditions (“Terms of Service”). The services offered by Coreware, LLC. under the Terms of Service include various products and services to help you sell goods and services to buyers, whether online (“Online Services”), in person (“POS Services”), or both. Any such services offered by Coreware, LLC. are referred to in these Terms of Services as the “Services”. Any new features or tools which are added to the current Services shall be also subject to the Terms of Service. You can review the current version of the Terms of Service at any time at http://www.coreware.com/terms-of-service. Coreware, LLC. reserves the right to update and change the Terms of Service by posting updates and changes to the Coreware, LLC. website. You are advised to check the Terms of Service from time to time for any updates or changes that may impact you.

You must read, agree with and accept all of the terms and conditions contained in this Terms of Service agreement, including Coreware, LLC.’s Acceptable Use Policy (“AUP”) and Privacy Policy, before you may become a Coreware, LLC. user.

Everyday language summaries are provided for convenience only and are not legally binding. Please read the “Terms of Service” for the complete picture of your legal requirements. By using Coreware, LLC. or any Coreware, LLC. services, you are agreeing to these terms. Be sure to occasionally check back for updates.

Account Activation

You must be 18 years or older or at least the age of majority in the jurisdiction where you reside or from which you use this Service.

To access and use the Services, you must register for a Coreware, LLC. account (“Account”) by providing your full legal name, current address, phone number, a valid email address, and any other information indicated as required. Coreware, LLC. may reject your application for an Account, or cancel an existing Account, for any reason, in our sole discretion.

You acknowledge that Coreware, LLC. will use the email address you provide as the primary method for communication.

You are responsible for keeping your password secure. Coreware, LLC. cannot and will not be liable for any loss or damage from your failure to maintain the security of your Account and password.

You are responsible for all activity and content such as photos, images, videos, graphics, written content, audio files, code, information, or data uploaded, collected, generated, stored, displayed, distributed, transmitted or exhibited on or in connection with your Account (“Materials”).

A breach or violation of any term in the Terms of Service, including the AUP, as determined in the sole discretion of Coreware, LLC. will result in an immediate termination of your services.

Account Terms

The person signing up for the Service will be the contracting party (“Account Owner”) for the purposes of our Terms of Service and will be the person who is authorized to use any corresponding account we may provide to the Account Owner in connection with the Service.

If you are signing up for the Service on behalf of your employer, your employer shall be the Account Owner. If you are signing up for the Service on behalf of your employer, then you represent and warrant that you have the authority to bind your employer to our Terms of Service.

Account Terms

You are responsible for purchasing and maintaining your domain account. An expiration of your domain account will render your website inactive.

General Conditions

You must read, agree with and accept all of the terms and conditions contained in these Terms of Service, including the AUP and the Privacy Policy before you may become a customer of Coreware, LLC.

Technical support is only provided to paying Account holders and is only available via sending an email to support@coreware.com or accessing our support portal via our helpdesk system. Direct phone calls, text messages, or direct emails to any staff members, management or ownership will be ignored.

The Terms of Service shall be governed by and interpreted in accordance with the laws of Colorado applicable therein, without regard to principles of conflicts of laws. The parties irrevocably and unconditionally submit to the exclusive jurisdiction of the courts of Colorado with respect to any dispute or claim arising out of or in connection with the Terms of Service.

You acknowledge and agree that Coreware, LLC. may amend these Terms of Service at any time by posting the relevant amended and restated Terms of Service on Coreware, LLC.’s website, available at http://www.coreware.com/terms-of-service and such amendments to the Terms of Service are effective as of the date of posting. Your continued use of the Services after the amended Terms of Service are posted to Coreware, LLC.’s website constitutes your agreement to, and acceptance of, the amended Terms of Service. If you do not agree to any changes to the Terms of Service, do not continue to use the Service.

You may not use the Coreware, LLC. service for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws), the laws applicable to you in your customer’s jurisdiction, or the laws of Colorado. You will comply with all applicable laws, rules and regulations in your use of the Service.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service without the express written permission by Coreware, LLC.

You shall not purchase search engine or other pay per click keywords (such as Google AdWords), or domain names that use Coreware, LLC. or Coreware, LLC. trademarks and/or variations and misspellings thereof.

Questions about the Terms of Service should be sent to support@coreware.com.

You acknowledge and agree that your use of the Service, including information transmitted to or stored by Coreware, LLC., is governed by its privacy policy at https://www.coreware.com/privacy-policy.

Coreware, LLC. Rights

We reserve the right to modify or terminate the Service for any reason, without notice at any time.

We reserve the right to refuse service to anyone for any reason at any time.

We may, but have no obligation to, remove Materials and suspend or terminate Accounts if we determine in our sole discretion that the goods or services offered via a store, or the Materials uploaded or posted to a store, violate our Acceptable Use Policy (“AUP”) or these Terms of Service.

Verbal or written abuse of any kind (including threats of abuse or retribution) of any Coreware, LLC. customer, Coreware, LLC. employee, member, or officer will result in immediate Account termination. Coreware prohibits harassment through email, text messages or phone calls. This can include but is not limited to size of email/text messages, frequency of messages, and abusive language. You are not allowed to communicate directly to those who do not want to receive it. You are not allowed to send unsolicited junk mail messages or spam.

Coreware, LLC. does not pre-screen Materials and it is in our sole discretion to refuse or remove any Materials from the Service.

We reserve the right to provide our services to your competitors and make no promise of exclusivity in any particular market segment. You further acknowledge and agree that Coreware, LLC. employees and contractors may also be Coreware, LLC. customers/merchants and that they may compete with you, although they may not use your confidential information in doing so.

In the event of a dispute regarding Account ownership, we reserve the right to request documentation to determine or confirm Account ownership. Documentation may include, but is not limited to, a scanned copy of your business license, government issued photo ID, the last four digits of the credit card on file, etc.

Coreware, LLC. retains the right to determine, in our sole judgment, rightful Account ownership and transfer an Account to the rightful owner. If we are unable to reasonably determine the rightful Account owner, Coreware, LLC. reserves the right to temporarily disable an Account until resolution has been determined between the disputing parties.

Limitation of Liability

You expressly understand and agree that Coreware, LLC. shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses resulting from the use of or inability to use the service.

In no event shall Coreware, LLC. or our suppliers be liable for lost profits or any special, incidental or consequential damages arising out of or in connection with our site, our services or these Terms of Service (however arising including negligence). You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, Coreware, LLC. partners, officers, directors, agents, employees, and suppliers harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents it incorporates by reference (including the AUP), or your violation of any law or the rights of a third party.

Your use of the Service is at your sole risk. The Service is provided on an “as is” and “as available” basis without any warranty or condition, express, implied or statutory.

Coreware, LLC. does not warrant that the Service will be uninterrupted, timely, secure, or error-free.

Coreware, LLC. does not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.

Coreware, LLC. does not warrant that the quality of any products, services, information, or other Materials purchased or obtained by you through the Service will meet your expectations, or that any errors in the Service will be corrected.

Waiver and Complete Agreement

The failure of Coreware, LLC. to exercise or enforce any right or provision of the Terms of Service shall not constitute a waiver of such right or provision. The Terms of Service and the documents it incorporates by reference constitute the entire agreement between you and Coreware, LLC. and govern your use of the Service, superseding any prior agreements between you and Coreware, LLC. (including, but not limited to, any prior versions of the Terms of Service).

Intellectual Property and Customer Content

We do not claim any intellectual property rights over the Materials you provide to the Coreware, LLC. service. All Materials you upload remains yours. You can remove your Coreware, LLC. store at any time by contact support@coreware.com and requesting us to permanently delete your account.

By uploading Materials, you agree: (a) to allow other internet users to view the Materials you post publicly to your store; (b) to allow Coreware, LLC. to store, and in the case of Materials you post publicly, display, your Materials; and (c) that Coreware, LLC. can, at any time, review all the Materials submitted to its Service, although Coreware, LLC. is not obligated to do so.

You retain ownership over all Materials that you upload to a Coreware, LLC. store; however, by making your store public, you agree to allow others to view Materials that you post publicly to your store. You are responsible for compliance of the Materials with any applicable laws or regulations.

We will not disclose your confidential information to third parties, except as required in the course of providing our services. Confidential information includes any Materials or information provided by you to us which is not publicly known. Confidential information does not include information that: (a) was in the public domain at the time we received it; (b) comes into the public domain after we received it through no fault of ours; (c) we received from someone other than you without breach of our or their confidentiality obligations; or (d) we are required by law to disclose.

Coreware, LLC. shall have the non-exclusive right and license to use the names, trademarks, service marks and logos associated with your store to promote the Service.

POS Services

In addition to the terms applicable to Services generally, the following terms apply to your access and use of the POS Services. The POS Services include the Coreware, LLC. POS software (“POS Software”), the Coreware, LLC. POS website, programs, documentation, apps, tools, internet-based services and components, Coreware, LLC.’s POS hardware (“POS Equipment”) and any updates thereto provided to you by Coreware, LLC.

Access to and use of the POS Services requires that you have an active and valid Account.

You can terminate your POS Services without terminating your Account or any other Services you subscribe to, and in such case, you will continue to be billed, and will pay for, the Services (other than the terminated POS Services).

You agree to use the POS Services in accordance with all procedures that may be provided by Coreware, LLC. from time to time.

POS Equipment is purchased, and not leased. Upon payment by you for the POS Equipment, and confirmation to you of shipment of the POS equipment, you will acquire ownership of and title to the hardware components of the POS Equipment, and you will be licensed to access and use all POS Software installed in the POS Equipment (and any updates thereto), on a limited, non-exclusive, revocable, non-sublicensable, non-transferable basis, solely for the purposes of using the POS Services. POS Equipment is subject to our Return Policy, Returns and refunds are not available for the Chip & Swipe Reader, Swipe (Audio Jack) and physical gift cards purchased from the Coreware, LLC. Hardware Store.

The Fees for POS Services shall be determined based on the number of locations using the POS Services. Locations are defined by business address and are used for associating orders with a specific business address. Locations are added through the Coreware, LLC. web administrative console. The number of locations using POS Services will also be detected by us and billed accordingly as part of your regular Billing Cycle. In the event of any discrepancy between the number of locations added by you through the Coreware, LLC. web administrative console and the number of locations detected by Coreware, LLC., the number of locations detected by Coreware, LLC. shall be deemed to be correct.

Payment of Fees

You will pay the Fees applicable to your subscription to Online Service and/or POS Services (“Subscription Fees”) and any other applicable fees, including but not limited to fees relating to the processing of transactions under your Account (“Transaction Fees”), and any fees relating to your purchase of any products or services such as POS Equipment, shipping, apps, Themes, domain names or Third Party Services (“Additional Fees”). Together, the Subscription Fees, Transaction Fees and the Additional Fees are referred to as the “Fees”.

You must keep a valid credit card on file with us to pay for all incurred and recurring Fees. Coreware, LLC. will charge applicable Fees to the credit card account that you authorize (“Authorized Card”), and Coreware, LLC. will continue to charge the Authorized Card (or any replacement card) for applicable Fees until the Services are terminated, and any and all outstanding Fees have been paid in full. Unless otherwise indicated, all Fees and other charges are in U.S. dollars, and all payments shall be in U.S. currency.

Subscription Fees are paid in advance and will be billed in 30 day intervals (each such date, a “Billing Date”). Transaction Fees and Additional Fees will be charged from time to time at Coreware, LLC.’s discretion. You will be charged on each Billing Date for all outstanding Fees that have not previously been charged. Fees will appear on an invoice, which will be sent to the Account Owner via the email provided. As well, an invoice will appear on the Account page of your Coreware, LLC. administration console. Users have approximately two weeks to bring up and settle any issues with the billing of Subscription Fees.

If we are not able to process payment of Fees using the Authorized Card, we will make a second attempt to process payment using the Authorized Card 3 days later. If the second attempt is not successful, we will make a final attempt 3 days following the second attempt. If our final attempt is not successful, we may suspend and revoke access to your Account. Your Account will be reactivated upon your payment of any outstanding Fees, plus the Fees applicable to your next Billing Cycle. You will not be able to access your Account during any period of suspension. If the outstanding Fees remain unpaid for 60 days following the date of suspension, Coreware, LLC. reserves the right to terminate your Account.

All Fees are exclusive of applicable federal, state, local or other governmental sales, goods and services, harmonized or other taxes, fees or charges now in force or enacted in the future (“Taxes”).

If you are resident in the U.S., Taxes may apply to your subscription to or purchase of some or all of Coreware, LLC.’s products and services, including without limitation, your subscription to or purchase of Coreware, LLC.’s Online Services, POS Services, POS Equipment, apps, Themes and domains (“Taxable Offerings”). Any applicable Taxes are based on the rates applicable to the U.S. billing address you provide to us, and will be calculated at the time of purchase of the applicable Taxable Offerings. Such amounts are in addition to the Fees for the Taxable Offerings and will be billed to your Authorized Card. If you are exempt from payment of such Taxes, you must provide us with an original certificate that satisfies applicable legal requirements attesting to tax-exempt status. Tax exemption will only apply from and after the date we receive such a certificate.

To the extent that you are an individual and not a corporation or other legal entity, and your location of usage changes to a place in the U.S., you must advise us immediately by email: support@coreware.com.

Custom development will be quoted on a per request basis and prior to starting the work 50% of the quote must be paid. You must sign the quote prior to commencing any custom development work. Any change in functionality or user interface design requested after the quote is signed may incur additional charges.

Coreware, LLC. does not provide refunds.

Cancellation and Termination

You may cancel your Account at anytime by emailing support@coreware.com and then following the specific instructions indicated to you in Coreware, LLC.’s response.

Upon termination of the Services by either party for any reason:

Coreware, LLC. will cease providing you with the Services and you will no longer be able to access your Account;

unless otherwise provided in the Terms of Service, you will not be entitled to any refunds of any Fees, pro rata or otherwise;

any outstanding balance owed to Coreware, LLC. for your use of the Services through the effective date of such termination will immediately become due and payable in full; and

your store website will be taken offline.

If at the date of termination of the Service, there are any outstanding Fees owing by you, you will receive one final invoice via email. Once that invoice has been paid in full, you will not be charged again.

We reserve the right to modify or terminate the Coreware, LLC. Service or your Account for any reason, without notice at any time.

Fraud: Without limiting any other remedies, Coreware, LLC. may suspend or terminate your Account if we suspect that you (by conviction, settlement, insurance or escrow investigation, or otherwise) have engaged in fraudulent activity in connection with the Site.

Modifications to the Service and Prices

Prices for using the Services are subject to change upon 30 days notice from Coreware, LLC. Such notice may be provided at any time by posting the changes to the Coreware, LLC. Site (www.coreware.com) or the administration menu of your Coreware, LLC. store via an announcement.

Coreware, LLC. reserves the right at any time, and from time to time, to modify or discontinue, the Service (or any part thereof) with or without notice.

Coreware, LLC. shall not be liable to you or to any third party for any modification, price change, suspension or discontinuance of the Service.

Third Party Services

In addition to these Terms of Service, you also agree to be bound by the additional service-specific terms applicable to services you purchase from, or that are provided by, Coreware, LLC.’s partners or other third parties.

Coreware, LLC. may from time to time recommend, provide you with access to, or enable third party software, applications (“Apps”), products, services or website links (collectively, “Third Party Services”) for your consideration or use, including via the Coreware, LLC. App Store. Such Third Party Services are made available only as a convenience, and your purchase, access or use of any such Third Party Services is solely between you and the applicable third party services provider (“Third Party Provider”). Any use by you of Third Party Services offered through the Services or Coreware, LLC.’s website is entirely at your own risk and discretion, and it is your responsibility to read the terms and conditions and/or privacy policies applicable to such Third Party Services before using them.

We do not provide any warranties with respect to Third Party Services. You acknowledge that Coreware, LLC. has no control over Third Party Services, and shall not be responsible or liable to anyone for such Third Party Services. The availability of Third Party Services on Coreware, LLC.’s websites, including the Coreware, LLC. App Store, or the integration or enabling of such Third Party Services with the Services does not constitute or imply an endorsement, authorization, sponsorship, or affiliation by or with Coreware, LLC. Coreware, LLC. does not guarantee the availability of Third Party Services and you acknowledge that Coreware, LLC. may disable access to any Third Party Services at any time in its sole discretion and without notice to you. Coreware, LLC. is not responsible or liable to anyone for discontinuation or suspension of access to, or disablement of, any Third Party Service. Coreware, LLC. strongly recommends that you seek specialist advice before using or relying on Third Party Services, to ensure they will meet your needs. In particular, tax calculators should be used for reference only and not as a substitute for independent tax advice when assessing the correct tax rates you should charge to your customers.

If you install or enable a Third Party Service for use with the Services, you grant us permission to allow the applicable Third Party Provider to access your data and to take any other actions as required for the interoperation of the Third Party Service with the Services, and any exchange of data or other interaction between you and the Third Party Provider is solely between you and such Third Party Provider. Coreware, LLC. is not responsible for any disclosure, modification or deletion of your data or other Materials, or for any corresponding losses or damages you may suffer, as a result of access by a Third Party Service or a Third Party Provider to your data or other Materials.

Google Maps is a Third Party Service that is used within the Services. Your use of the Service is subject to your acceptance of the Google Maps and Earth Enterprise Universal Acceptable Use Policy, as it may be amended by Google from time to time.

Under no circumstances shall Coreware, LLC. be liable for any direct, indirect, incidental, special, consequential, punitive, extraordinary, exemplary or other damages whatsoever, that result from any Third Party Services or your contractual relationship with any Third Party Provider, including any Expert. These limitations shall apply even if Coreware, LLC. has been advised of the possibility of such damages. The foregoing limitations shall apply to the fullest extent permitted by applicable law.

You agree to indemnify and hold us and (as applicable) our parent, subsidiaries, affiliates, Coreware, LLC. partners, officers, directors, agents, employees, and suppliers harmless from any claim or demand, including reasonable attorneys’ fees, arising out of your use of a Third Party Service or your relationship with a Third Party Provider.

DMCA Notice and Takedown Procedure

Coreware, LLC. supports the protection of intellectual property and asks Coreware, LLC. merchants to do the same. It’s our policy to respond to all notices of alleged copyright infringement. If someone believes that one of our merchants is infringing their intellectual property rights, they can send a DMCA Notice to Coreware, LLC.’s designated agent using our form. Upon receiving a DMCA Notice, we may remove or disable access to the Materials claimed to be a copyright infringement. Once provided with a notice of takedown, the merchant can reply with a counter notification using our form if they object to the complaint. The original complainant has 14 business days after we receive a counter notification to seek a court order restraining the merchant from engaging in the infringing activity, otherwise we restore the material.

Privacy & Data Protection

Coreware, LLC. is firmly committed to protecting the privacy of your personal information and the personal information of your customers. By using the Service, you acknowledge and agree that Coreware, LLC.’s collection, usage and disclosure of this personal information is governed by our Privacy Policy.

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